Commercial kitchen equipment, such as fridges and freezers, blast chillers, combi ovens, dishwashers and sous vide cookers all share common challenges. They are often sensitive to impact or vibration damage, they are bulky and sometimes larger in dimensions than a standard door, and they are heavy, but require specific installation.
A standard pallet network courier won’t have the specialist equipment, the expertise or the time to project manage the delivery of your products, and this will lead to damage, lost time and lost profit in redeliveries and customer service.
For an effective white-glove delivery service for commercial kitchen equipment, you require a specialist like Benchmark Services.
White glove delivery services and commercial kitchen products
Benchmark Services’ white glove delivery service begins with a pre-delivery project assessment, on-site to visualise any risks and prepare an effective route to deliver items to their exact location. We don’t just leave products in a loading bay (unless you ask us to), we take the time to site your oven or fridge in its proper position, then remove all packaging which we recycle.
We will assess any restrictions to access, including identifying the right time of day to deliver items without impacting operations or creating delays due to peak access times. We will also map floor levels, lifting dimensions and help coordinate with other contractors or facilities managers. Our service is end-to-end, which means we project manage the delivery of your products closely.
We will then deliver directly to point of use. Our teams are experts in delivery, including for extremely fragile and precise machinery, thanks to our laboratory relocation experience. This means our logistics teams are brilliant at accounting for bulky but fragile ovens or fridges, ensuring they reach point of use safely and ready to go.
If you are delivering commercial kitchen equipment, click here to speak to our team about your project.
Confidence with restricted access deliveries to point of use
Most commercial kitchens, whether they are located in schools, prisons, hotels, hospitals or universities, will have their own access issues and idiosyncrasies. It might be uneven floors or steps, or it could be a requirement to deliver to first-floor locations. It might be that access is limited at certain times to ensure kitchens aren’t disrupted during service.
Many delivery firms will refuse delivery to point of use because of these restrictions. Benchmark Services, with its history of delivering complex scientific and medical equipment, is a specialist in restricted access deliveries and can give you the confidence to provide your customers with an exceptional delivery service.
Click here and speak to our team about your delivery requirements
Warehousing for commercial kitchen equipment
Sometimes a kitchen refit will be delayed, and a planned delivery date needs to be moved. On other occasions, you may be looking for a partner to store your products until you call off an order.
In either circumstance, Benchmark Services can store your ovens, fridges, blast chillers and equipment accessories for delivery when you need it. We have extensive warehouse space, and our team understands that professional kitchen equipment requires secure, stable environmental conditions to keep it in pristine condition. Our specialist facilities are calibrated to do just that.
Your equipment doesn’t need to sit in factory dispatch areas occupying valuable space; instead, you can store it with us, ready to be delivered by our team as soon as the delivery date is confirmed. Plus, we can also store and deliver your accessories and spare parts, such as heating elements, burners and ignition parts for ovens, door seals and gaskets for fridges or thermostats for blast chillers. We can integrate with your inventory system and deliver the parts to customers as soon as they need them.
Find out more about our 3PL warehousing services here.
Choosing the right delivery partner
Benchmark Services has ISO 9001 accreditation and has provided specialist delivery and relocation services for over two decades.
We offer a full white glove service, 3PL warehousing, and we understand the complexities of delivering professional equipment to facilities and restricted access locations.
We are an excellent partner for your commercial kitchen equipment deliveries. Speak to us today to find out more.
Read our case studies hereDelivering Commercial Kitchen Equipment: Frequently Asked Questions
What is the main difference between a white glove delivery service and standard courier freight for commercial kitchen equipment?
A white glove delivery service, as provided by Benchmark Services, includes specialist completion at point of use, unpackaged and ready to install, a pre-delivery site visit and handling of access restrictions.
A standard courier service normally will only deliver to the end of the road or loading bay, requiring your customers to move the equipment to point of use and unpack themselves.
What happens if the professional kitchen isn’t ready
If there is an unexpected delay to a delivery, either because the product is waiting for a contractor for installation or the kitchen isn’t ready, then you can store your products in one of Benchmark Services’ dedicated warehouses. We are experts in storing delicate, fragile or heavy equipment. Find out more about our warehousing here.
Can obsolete equipment be removed at the same time as delivering new equipment?
Many professional kitchens will opt to sell second-hand or obsolete ovens or fridges before new equipment is delivered. If the product requires removal, we can support your client by connecting them with one of our equipment recycling partners. Find out more about equipment recycling here.
Other Information you may be interested in
Our Storage Services https://www.benchmark-services.co.uk/services/storage/
Our Freezer Transport Services https://www.benchmark-services.co.uk/services/freezer-transport-services/
Our White Glove delivery service https://www.benchmark-services.co.uk/services/white-glove/