White Glove Delivery
Our team are fully trained to deliver to point of use, even if it involves stairs, specialist lifting requirements or restricted locations. We will;
- Carry out a site survey to ensure a smooth process
- Package and transport equipment
- Position equipment at point of use
- Remove all packaging
- Arrange commissioning and validation with partners.
Our team are fully trained to deliver to point of use, even if it involves stairs, specialist lifting requirements or restricted locations. We will;
- Carry out a site survey to ensure a smooth process
- Package and transport equipment
- Position equipment at point of use
- Remove all packaging
- Arrange commissioning and validation with partners.
Specialised handling to point of use
Expensive and sensitive equipment will need more than just a delivery to the front door or drop-off bay. The Benchmark Services team are experts in handling the technical and delicate deliveries relied upon by laboratories, hospitals, universities and manufacturers.
Whether it’s a delivery of a finely calibrated machine for a laboratory, or fragile samples requiring careful handling. Benchmark Services can provide a White Glove delivery service safely to site. Our team delivers on time and with precision to point-of-use.
Contact us for a tailored quote
When do you need a White Glove Delivery Service?
Protection for fragile or high-value equipment
From finely tuned medical scanners, through to ultra-low temperature freezers, transportation of fragile, expensive equipment can be fraught with difficulties. Items which are significantly affected by impact, vibration or temperature changes require a level of knowledge which is beyond standard courier services.
Our team has years of experience successfully delivering sensitive medical or research machinery for hospitals, laboratories and universities. Every step of the delivery experience is performed by logistics experts who understand the value and delicacy of the equipment, as well as the pressure on your schedule. If you have fragile items or high-value equipment which needs to be delivered or relocated, then ask us about our White Glove Delivery Services.
Using White Glove services for expert handling and installations
Expensive and sensitive equipment will need more than just a delivery to the front door or drop-off bay. It will need to be delivered directly to location, assembled, levelled and calibrated before it’s ready to use. Our teams can install equipment to even the most stringent manufacturer’s requirements, and we will ensure your item is ready to use before we leave.
White Glove Shipping for Complex or Restricted Buildings
Laboratories, university research centres, fertility clinics and hospitals rarely have a straightforward access route for equipment delivery. Oversized equipment may not fit through standard doorways or access routes, or there may be complicated or dangerous bottlenecks, such as slippery floors, stairs or narrow passageways. Delivery routes have their own unique challenges, which is why a White Glove delivery service is essential in these circumstances.
Benchmark Service’s teams visit the site beforehand, implement our route optimisation process and mitigate risks to your valuable equipment. We specialise in awkward deliveries to first-floor or restricted access areas
Find out how we helped Nottingham University relocate ULT freezers
Benchmark Services’ White Glove Delivery Process
Our Methodical Planning
Our team is fully trained to deliver to point of use, irrespective of size and weight, and we will ensure your equipment is safely positioned in situ. For large pieces of equipment, we will carry out a site survey. A member of our technical team will visit the site and review access routes, highlighting areas of risk or restricted access.
Experienced and Skilled Teams
Benchmark Service’s White Glove specialists are fully trained and experienced in all aspects of the delivery process. We can deliver to location, assemble, install, and remove all packaging. We specialise in equipment which is sensitive to vibration, temperature change or impact, and we work with third-party partners for equipment that requires calibration. Customer satisfaction is paramount for our delivery teams.
Professional Installation and Hand-Over
We are focused on providing a premium White Glove delivery experience for our clients. To this end, we are accredited and regularly audited to the most stringent industry standards, and we pride ourselves on our trusted reputation. For this reason, we will always ensure we provide the most professional White Glove service, and we operate a full delivery hand-over process on valuable equipment before we sign off a delivery as complete.
Our move was carefully planned in advance and the communication was smooth, friendly and very professional.
The team did an excellent job moving lots of sensitive equipment with care and in a timely manner. We found Benchmark to be very reliable, responsive and extremely helpful!
White Glove Delivery: Frequently Asked Questions
Do you offer temporary storage if my site isn’t ready for installation?
As an experienced White Glove delivery provider, we can provide flexible storage solutions if you’re not quite ready for installation. Our warehouses are especially designed for the storage of valuable, sensitive or complex items. See more about our warehousing service here.
Can White Glove deliveries be scheduled outside normal working hours?
We understand that many hospitals, laboratories and research facilities have a tight schedule and limited safe access during normal working hours. We will work with you during the planning phase to ensure the delivery is completed at a time that is safe, convenient for your working schedule and ensures minimum disruption.
Can your team remove old or end-of-life equipment during the delivery project?
Benchmark Services prides itself on its flexible approach to complex deliveries. Speak to our team, and as part of our White Glove service, we can discuss removing and recycling obsolete equipment during the delivery project.
Contact Us Today
Our experienced Customer Service team are always ready to help; we are here when you need us.